Norfolk Southern train at sun set vision and values

VISION + VALUES

Running a railroad takes vision. Ours centers on being a customer-centric, operations-driven organization. To do that means we prioritize the well-being of each other, our customers, our partners, the communities we serve, and the planet we call home.

Everything Starts with Safety

Our mission is to provide safe and reliable service to our customers, keep the communities we serve safe, and protect the safety of our most valuable asset – our employees. Rail remains the safest way to move freight and we’re taking steps to make our railroad even safer.

Safety First
norfolk Southern employee safety presentation

OUR VALUES

Our values serve as the bedrock upon which our entire corporate culture is built. Each one embodies our guiding principles, shaping the way we operate, make decisions, and interact with one another.

Build Connections

Build connections means collaborating as we create an inclusive environment that empowers everyone to contribute and share diverse perspectives. 

It also emphasizes the need to foster credibility and trust, strengthening long-term relationships throughout NS and with customers, suppliers, regulators, and the communities we serve.

building connections meeting with colleagues

Find a Better Way

Finding a better way means that as a team we focus on being agile, encouraging our people to challenge the status quo and take decisive action to advance positive change. 

It reinforces the power of data-driven decisions and an analytical approach to problem solving, and it drives our commitment to invest in the growth and development of our employees.

Man on train Norfolk Southern better way

Do What’s Right

Doing what’s right means never compromising our integrity. We pursue results the right way, with respect and honesty, assuming the best of others. 

We live this when we are open and transparent and maintain that we are doing what we say we’re going to do. This also means working safely, with no shortcuts, and always looking out for one another.

Get it Done

Getting it done underscores our commitment to deliver the highest quality service to our customers, no matter the obstacles to overcome. 

We’re at our best when we’re tackling challenges head on, together; and part of working well together is ensuring that even during times of adversity, we’re treating our people right.

Norfolk Southern wheel tighten get it done value

Creating an Environment Where Everyone Can Thrive

An inclusive workplace where everyone’s experience and perspective is valued makes for a stronger company with a brighter, more innovative future. We are dedicated to advancing diversity, equity & inclusion because our people and communities are at the heart of what we do — and because a diverse, inclusive workplace culture is critical to our success.

Our DEI Efforts
Norfolk Southern lobby employees diversity equity and inclusion

Consider a Career at NS

We are the frontline workers moving our trains and the US economy, the innovators who keep tracks safe through the power of AI and beyond, the leaders who dare to ask, "what if?" and the minds that keep it all running smoothly.  Join us and do big things — for our country, the planet, and your career.

Find Your Future
Employees at café career search