SAFETY IN YOUR COMMUNITY

Norfolk Southern, like all Class 1 railroads, is required by federal law to carry a variety of materials. Some of these are hazardous materials, needed by businesses to manufacture goods or products used in water treatment, for example. Rail is the safest way to move freight, and particularly hazardous materials. Data from the Federal Railroad Association (FRA) shows that moving hazardous materials by rail is 50 times safer than by truck. The rail cars that carry these materials are built, maintained, and inspected to standards set by the FRA. These standards are built on many years of research and continued refinement to railcar designs with safety first and foremost in mind. In fact, tank car standards are getting more and more stringent every year.
 

Incidents involving hazardous material spills are extremely rare, but NS is prepared for them. We have a team of regional hazardous material professionals, backed up by specialized contractors that respond immediately to any incident. In addition to trainings we conduct with first responders across our network, we will soon be rolling out a new app that will enable local first responders to immediately know what materials are inside any rail car to help them know how to best respond to an incident.

While train length has increased in recent years, this has not had a negative effect on safety and does not pose inherent dangers. In fact, longer trains make more efficient use of equipment and crews and limit the number of interactions between trains and communities via crossings.

If there were restrictions placed on the length of trains, that would lead to more trains needed to move the same amount of freight, resulting in more network congestion,higher GHG emissions and more trains passing through grade crossings in communities.

At Norfolk Southern, everything starts with safety. That means taking a continuous improvement approach, so we never stop making our railroad a safer railroad.

We diligently monitor our trains and infrastructure to identify potential hazards, and we invest approximately $1 billion into maintaining our infrastructure annually. Our industry-leading engineering and mechanical teams are executing projects that enhance our inspection quality and infrastructure to provide safer outcomes. We have developed technologies that greatly improve our network safety, including an industry-first locomotive-mounted autonomous track inspection system. Additionally, we are making significant investments in innovation in detection systems to inspect cars and locomotives with machine vision and AI. For example, these new inspection portals are able to take 700 pictures per rail car, of a train moving at up to 60 miles per hour. Our industry-leading data analytics and AI team at NS is leveraging those images to find tiny problems early on.

At the same time, we have ramped investment in conductor onboarding and training to ensure we are building a team that safely delivers for our customers.
 

We are committed to becoming the gold standard in safety in the rail industry.

The tracks on most of our key routes are inspected at least twice a week, and our busiest mainline routes are inspected more frequently. Norfolk Southern follows track inspection schedules that comply with, and in many cases exceed, the standards set by the Federal Railroad Administration (FRA). Inspections are supplemented by a high-tech track car that uses lasers, mechanical devices, and computers to measure track conditions, and ultrasound equipment that scans rail internally. These inspections are supplemented by high-tech autonomous mounted inspection equipment on our locomotives, with which we inspect approximately 500,000 miles of track digitally per year.
 

Furthermore, our Network Operations Center in Atlanta continuously monitors weather conditions that could affect operations, working with one the nation’s top weather technology companies to stay in front of potential issues related to weather.
 

Safety is our top priority when it comes to the design, construction, and maintenance of Norfolk Southern’s railroad bridges. With nearly 10,000 bridges that collectively span more than 300 miles, the railroad makes significant investments to keep each bridge safe for employees and the public.

I In May 2023, we announced the appointment of Atkins Nuclear Secured (ANS), to conduct an independent review of our safety-first culture and our processes and protocols. The ANS team is led by consultants who keep the Nuclear Navy safe. The nuclear industry is the gold standard for industrial safety, and we intend to set the gold standard for the railroad industry.

Norfolk Southern has an extensive wayside detection network deployed across our rail lines. Nearly 1,000 hot bearing detectors – just one of the main types of detectors along our network – inspect wheel bearings on rail cars as they pass. Wayside detectors are placed on or near our tracks to detect potential defects on trains. These detectors send data to our train crews and our monitoring center to make decisions in the event a defect is possibly identified so the train can be stopped or inspected. If a serious condition is identified by a wayside detector, a message is automatically sent to the crew and the train is stopped immediately. The Network Operations Center is connected with our train crews and can issue orders to stop or slow trains depending on the specific situation.

Following the derailment in East Palestine, OH, we took steps to immediately enhance the safety of our operations, creating a six-point plan to address the preliminary findings of the National Transportation Safety Board (NTSB). Our six-point safety plan is designed to enhance the safety of our operations and is comprised of the following actions:

• Enhance the hot bearing detector network
• Pilot next-generation hot bearing detectors
• Work with industry on practices for hot bearing detectors
• Deploy more acoustic bearing detectors
• Accelerate our Digital Train Inspection program
• Support a strong safety culture

We recognize that we have a responsibility, and we have committed to doing what’s right for the residents of East Palestine, no matter how long it takes. On day one, we committed to paying for all remediation costs associated with the derailment. Our site remediation efforts are progressing, and we continue to coordinate closely with local, state, and federal officials on a long-term plan. In addition to environmental remediation, our efforts to make things right include assistance programs for people and businesses disrupted by the derailment, charitable investments, and broader safety and operational enhancements that will make what happened in East Palestine less likely to occur in the future. We’re staying in East Palestine as long as it takes. As we move forward, we will continue to listen to the community, and we will continue our work to help the area recover and thrive. Visit https://nsmakingitright.com/ to learn more.

o A culture of safety starts and ends with our people. On day one at our Training Center in McDonough, GA, new employees are instructed on safe operations and practices on the railroad. Senior operations and safety leaders regularly meet with our Local Safety Service Committees (LSSC), made up of front-line railroaders, to improve communication from top to bottom, identify hazards, and mitigate safety conditions to support safe operations.

Norfolk Southern values the contributions of all its employees and is committed to investing in them. We invest in our workforce in many ways, but here are several of the main areas:

Compensation – Norfolk Southern provides employees with top tier compensation. Specifically, employees received:

1. A historic 24% wage increase over the course of the five-year contract period (2020-2024)
2. In addition to these historic wage increases, employees also received a $1,000 bonus in recognition of their service each year of the contract (2020-2024)
3. Upon implementation of the new Agreements, employees received retroactive wages and service recognition bonuses earned during the contract period before the agreement was settled. On average, employees received approximately $11,000

Health and Welfare – Norfolk Southern invests in our employees’ health and welfare and has one of the best benefits packages in the United States. Employees are afforded:

1. Low Co-Pays
2. Low individual and family deductibles
3. Compensated Sick Leave (First Class I railroad to provide all crafts with this benefit)

Quality of Life – Norfolk Southern is committed to improving the overall quality of life of our employees. The railroad operates 24/7 and we are partnering with our employee to put more predictability around their work scheduled and improving work/life balance.

Report suspicious activities and potentially hazardous situations to Norfolk Southern police at 800-453-2530 or to your local police department. You also can report activity by joining Protect the Line, NS’ citizen reporting program. Members of this community awareness initiative watch for potential security or safety problems and report issues directly to NS police. Citizens also can make reports to nspolice@nscorp.com

What To Report:
o Objects left on or near railroad tracks and infrastructure
o Mechanical issues with moving trains, such as sparks or smoke
o Equipment issues, such as loose banding, leaning trailers or rail cars, and open loaded rail cars, truck trailers, or containers
o Vandalism
o Suspicious activities or individuals
o Trespassing on railroad property, including fishing, walking, jogging, bicycling, or hunting on tracks

When providing information, report the train’s location (address or nearest cross street) and direction of travel. If people are involved, note their clothing and physical appearance.

To report a railroad crossing-signal problem, call 800-946-4744 to reach Norfolk Southern’s 24-hour Police Department line, or call 911. The NS emergency number is on the Emergency Notification System sign at every railroad crossing. Provide the name of the street or roadway, the city, and if possible, the six-digit DOT crossing identification number located on the sign.

Crossing signals are designed to be fail-safe devices, meaning that if a malfunction occurs, the lights will flash, and the gates will remain in the lowered position to provide maximum protection to motorists. Never drive around lowered gates. It’s against the law, and it’s dangerous. If your vehicle stalls on a crossing, immediately exit the vehicle, move away from the track, and call NS Police or 911. Never try to flag down a train.

The railroad provides a critical service to our nation’s supply chain and is the most sustainable way to move freight. Here are just a few examples of our commitment to sustainability:

• Norfolk Southern can eliminate 7 million highway miles for our transportation & logistics partners, moving those containers by train instead, allowing them to save fuel for their customers, reducing highway congestion for our communities, and eliminating 41,000 tons in greenhouse gas emissions via our intermodal network.
• We have set a science-based target to reduce greenhouse gas emissions 42% by 2034.
• We are converting our older DC traction locomotives to AC traction locomotives to increase fuel efficiency and reduce carbon emissions. It is the ultimate recycling effort.
• Replacing diesel-powered cranes at intermodal terminals with hybrid or full-electric models to reduce carbon emissions.
• Learn more about all we are doing to drive sustainability here.