- Main Number
(855) 667-3655 - Emergencies
(800) 453-2530 - Crossing gates, signals & rough crossings
(800) 453-2530 - Environmental Spills
(800) 453-2530
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GOING THE EXTRA MILE FOR YOUR COMMUNITY
Rail delivers more than freight. It builds foundations. We are dedicated to supporting the communities where we live and operate by working with local officials, engaging with residents, and leading initiatives to keep cities and towns across America safe and thriving.
OUR COMMITMENT GOES DEEPER
Our railroad doesn’t just keep the economy rolling. It helps strengthen communities. We train first responders, work with local officials to keep intersections safe, purchase fire trucks for the cities and towns where we operate, and engage residents so we better understand how to solve their biggest challenges.
To us, service means treating the communities we serve as if they were our own — because they are. We take time to get to know people, interact with local leaders, and make sure that all residents are heard. We make connections — in the world of logistics and through relationships — to make rail even better. It’s our biggest responsibility of all.
Driven to Build a Better World
Our vision extends well beyond our tracks. We are committed to being the world’s safest, most customer-focused transportation provider and leading the future of smart, sustainable rail.
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Forging a Better Tomorrow
Our decisions are driven by our commitments to our customers, our communities, and the planet.
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Everything Starts With Safety
Rail is the safest and most sustainable way to transport freight. Every day, we are working to make our railroad even safer.
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Delivering a Brighter Future
Sustainability is fundamental to our business and how we operate — which is why we’re working to reduce GHG emissions 42% by 2034.
Resources for Your Community
Enriching Our Communities
We support communities across our region by sponsoring trainings, working with representatives, building relationships with local leaders, and more.
Powering Progress by Giving Back
Norfolk Southern’s charitable giving program is based on relationship building and elevating all members of the communities we serve. To better align our giving to our values and strategic priorities, we have rolled out four new focus areas – safety, sustainability, workforce development, and thriving communities.
Investing in Government Relations
We promote understanding among local, state, and national lawmakers on issues that impact the people we serve.
Safety in Your Community
We know nothing is more important to you than the safety of your community. You have questions, so we have answers.